We hear it from our customers. We rented power from those other guys and our event was a disaster. The reasons for that are simple. Most power rental firms are “fire and forget” type people who write contracts for a specified period and invest little (or no) time and effort while their equipment is in the field. We will not (nor ever have) allow that to happen to those who place their trust in us.
Here's the most common stories our new customers tell us about special event rental power services that caused numerous clients to turn to us.
Ran out of Fuel
-Make sure you know approximately how long you will need power for. An approximate number of hours per day or total for the event will help decide on whether the generator needs to be refueled one time or if a fueling plan needs to be put in place for multiple fills. Next time: Add a line item for us to manage your fuel.
A GFI circuit tripped off
-Electricity doesn’t like water, luckily manufacturers have created ways for them not to mix so as not to create unsafe situations. GFCI (Ground Fault Circuit Interrupter) outlets are on much of the outdoor distribution gear you will find at events, like the outlets you have at home with the Test and Reset buttons. However any small amount of water or something entirely different can trip this and turn the power off. This is an easy fix but annoying none the less. Next time: Take advantage of our power requirement analysis services. We’ll make sure no circuit gets overloaded.
To much power being drawn
-You size a generator perfectly according to the gear you know needs power… and then once the generator is up and running everyone becomes your best friend and wants to plug in their laptops and coffee machines and turn out the live band also needs power. Suddenly your generator is too small for the job and isn’t able to handle the load. Easiest solution… it’s your generator so you get to choose who gets power and kick everyone else off! Next time: See above. We won’t allow you to make this mistake.
Cable became disconnected
-With lots of cable everywhere, its not uncommon for a connection to come loose. Bigger cables that carry large amounts of power lock together, but smaller ones such as extension cords often do not. Make sure your connections are good, and if any cable is going to be walked over or driven on a lot consider protecting it with cable ramps. Next time: Don’t just rent from us. Trust us to deliver, set up, and tear it all down for you.
Generator is not up to date on servicing
-Generators are machines that just like your car need servicing every so often… usually 250hrs of running to change filters, etc. Any good rental company will never send equipment out unless it has been recently serviced, but depending on where that machine has been can affect its performance. For example, generators that sit out on construction sites can suck up a lot of dirt and dust as opposed to machines that do strictly special events. Ask where your machine has been! Disregard: This will never happen to you here.